FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How soon must I cancel my appoinment?


You must cancel your appointment within 24 hours of your scheduled appointment date and time.




Do I need to provide any of the cleaning products/materials or equiptment?


No. Not unless you have some specific products or equipment you want us to use.




Do you wash windows?


Yes, we do wash windows for additional fee (fee based on window count, accessibility, height, etc.).




If I do not cancel my appointment within 24 hours will there be a charge?


We don’t charge if clients cancel (as long as it's not a regular occurance) and we often reschedule based on their needs (kids out of school, clients being sick, guest coming in town, etc.) We work hard to be flexible with our clients needing to postpone cleanings. We even attempt to do emergency cleanings that are last minute.





Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

Cash, check, Venmo, you name it!

Cancellation Policy

We kindly ask for a 24-hr notice of cancel or reschedule so to be able to schedule our cleaning crews most effectively!

Satisfaction Guarantee

If you're not happy, we're not happy. We will make it right, ALWAYS! Rest easy knowing we are here for you!

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A THORO clean home is a happy one and
a THORO clean office is a productive one. By enlisting our services, you're not only getting a new lease on your place, but you're also removing potentially dangerous or allergy-inducing elements.

Schedule your THORO cleaning today!

Head Office
Operating Hours

THORO
CLEANING SOLUTIONS

6218 Dayton Blvd

Hixson, TN 37343

Mon - Fri: 8am - 8pm
​​Saturday: 9am - 7pm
​Sunday: 9am - 8pm

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© 2023 by Thoro Cleaning Solutions, LLC  |  Proudly created by bdbrandingdesign.com

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